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    COVID-19 Policy

    How does the outbreak affect delivery of packages?

    All orders will be fulfilled on time!

    However, logistics and postal delays of up to 2 weeks are normal for all countries we deliver to.

    This delay may become more significant in the coming days as demand ramps up and courier services prioritize the delivery of "life-essential" goods such as groceries, sanitary and medical products.

    Please note that there may be customs/local postal delays depending on the location due to backlog of parcels or your postal service working at limited capacity due to COVID-19.

    However, rest assured the team at Carrot Patch is always ready to assist you at any time.

    If there is any issue with your order please get in touch with us, if the parcel has been lost or stuck we will issue you out a brand new one on an express service so rest assured that you will receive your order.

    We are deeply grateful to all our customers for sticking with us.

    Please note: We will not refund/cancel orders placed during this time that requests refund/cancellations due to this shipment delay due to the fact the packages are processed and shipped to the carrier preparing for resuming of their services. Once your order is processed, we can't edit, alter, or cancel your order in anyway.


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