I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 2 business days of processing and production time for your order to ship out.
Please note that during promotional/sales period our processing time can take 3-5 business days.HOW LONG IS THE SHIPPING TIME?
- Average transit times to the United States: 5 - 10 Business days
- Average transit times to International: 7 - 15 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Ownership of packages turned over to your local carrier transfers to the buyer. We ensure that all our packages are in ample condition before shipped out. We are not responsible for delayed, lost, held, or damaged packages, mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you get from your local carrier along with your order from us, so any shipping issues must be handled by the relevant carrier.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! Carrot Patch provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
Please note that we deem that all orders that have been marked as delivered by the courier company as being successfully delivered. An order is considered as successfully delivered if the tracking city/location matches the shipping address provided
Our tracked insured shipping policy with our shipping company only insures orders from the period after it's been despatched to when it is marked as "delivered".
We will always do our best to assist you, but Carrot Patch does not hold responsibility for packages that are lost or stolen after it's been delivered. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call USPS to file a claim.
- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
- Contact us for additional assistance. Gc2b cannot reimburse OR re-ship orders that were mis-delivered by the post
Please note that we are experiencing transit time delays on top of our regular shipping times due to the coronavirus. The delay times are dependent on the location, these delays are caused from a variety of reasons including your domestic postal system working at limited capacity or having a backlog of incoming orders.
For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company and cancellations/refunds will not be accepted because of transit delays as it's out of control and we've already paid for the costs of the product and shipping to get your order out to you.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, you can track your order through Track Your Order on our website.
CAN I CANCEL MY ORDER?
We have a very fast turn around of orders in our warehouse to ensure quick delivery, this means we can't guarantee orders can be edited or cancelled once placed.
If you wish to cancel your order, please lodge an enquiry at: https://carrotpatchofficial.com/pages/contact
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, notify us immediately via a request via this link https://carrotpatchofficial.com/pages/contact
MY ITEM ARRIVED DAMAGED